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Complaints mechanisms in health organisations

Strategies to increase transparency and accountability often include complaints mechanisms by which organisations can respond to individual suspicions of corruption and other grievances. This Brief discusses how complaints mechanisms have been used by the vigilance director for health’s office in Karantaka state, India, and by Partners in Health – an international NGO that manages health service delivery projects. These cases suggest that complaints mechanisms should be reinforced by political and judicial systems that support investigation and prosecution. A focus on individual level grievances should be balanced with institutional reforms that address management and accountability problems that complaints may reveal.

Also available in Spanish
23 October 2013
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Complaints mechanisms in health organisations

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Vian, T. (2013) Complaints mechanisms in health organisations. Bergen: Chr. Michelsen Institute (U4 Brief 2013:6) 4 p.

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Taryn Vian

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All views in this text are the author(s)’, and may differ from the U4 partner agencies’ policies.

This work is licenced under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International licence (CC BY-NC-ND 4.0)

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